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This section contains responses to some frequently asked questions. Products marked with a * are available from our webshop. Please always use the products mentioned according to the instructions on the packaging and have a look as well at our youtube movies for for more information:

Maintenance Granite | Maintenance Marble&FossilStone | Maintenance Quartz | Maintenance Ceramic&Dekton

 

 

  • My worktop has just been fitted. What should I do before I start using it?

    • Granite
    • Marble
    • Quartz
    • Ceramic
    • Dekton
    Clean thoroughly with clean, soapy water and then apply an impregnation layer with AquaSeal*.
    Clean thoroughly with clean, soapy water and then apply an impregnation layer with AquaSeal*.
    Clean thoroughly with Jetstone Cleaner*.
    Clean thoroughly with Jetstone Cleaner*.
    Clean thoroughly with Jetstone Cleaner*.
  • What daily maintenance does my worktop need?

    • Granite
    • Marble
    • Quartz
    • Ceramic
    • Dekton
    Simply clean with a damp cloth and mild cleaning product. Cleaning with AquaClean* once a week will enhance the stain resistance of the surface.
    Simply clean with a damp cloth and mild cleaning product. Cleaning with AquaClean* once a week will enhance the stain resistance of the surface.
    Simply clean with a damp cloth and mild cleaning product.
    Simply clean with a damp cloth and mild cleaning product.
    Simply clean with a damp cloth and mild cleaning product.
  • What special maintenance does my worktop need throughout the year?

    • Granite
    • Marble
    • Quartz
    • Ceramic
    • Dekton
    Apply an additional layer of AquaSeal* impregnator once a year.
    Apply a new AquaSeal* impregnation layer twice yearly.
    No special maintenance required, however a regular use of Jetstone Cleaner* helps to optimise the stain resistance.
    No special maintenance required, however a regular use of Jetstone Cleaner* helps to optimise the stain resistance.
    No special maintenance required, however a regular use of Jetstone Cleaner* helps to optimise the stain resistance.
  • I am getting some staining on my worktop. Why is this?

    • Granite
    • Marble
    • Quartz
    • Ceramic
    • Dekton
    Solid dark colours, light colours and colours with a matt finish (honed, satin or flamed) are usually more susceptible to staining. Unfortunately, this is inherent in the material and cannot be completely prevented. Follow our recommendations when using your worktop; the amount of staining usually reduces after the first couple of months.
    Marble and fossil stone are not very stain-resistant and are also not acid-resistant. This is an inherent feature of the material and can therefore not be avoided.
    You should be especially careful with aggressive cleaning materials and acidic products such as sodas and citrus juices.
    Solid colours and colours with a matt finish (honed, satin or flamed) are usually more susceptible to staining. Unfortunately, this is inherent in the material and cannot be completely prevented. Follow our recommendations when using your worktop; the amount of staining usually reduces after the first couple of months.
    Solid dark colours are sometimes more susceptible to staining. Unfortunately, this is inherent in the material and cannot be completely prevented. Follow our recommendations when using your worktop; the amount of staining usually reduces after the first couple of months.
    Solid dark colours are sometimes more susceptible to staining. Unfortunately, this is inherent in the material and cannot be completely prevented. Follow our recommendations when using your worktop; the amount of staining usually reduces after the first couple of months.
  • What is the best way to remove sealant residue?

    • Granite
    • Marble
    • Quartz
    • Ceramic
    • Dekton
    Remove any sealant residue using a plastic scraper. Then clean with R99 from Möller and wash off with clean water.
    Remove kit residues with a plastic scraper. Next clean thoroughly with clean soapy water. If any kit residue remains, try to clean it with AquaClean*.
    Remove any sealant residue using a plastic scraper. Then clean with R99 from Möller and wash off with clean water.
    Remove any sealant residue using a plastic scraper. Then clean with R99 from Möller and wash off with clean water.
    Remove any sealant residue using a plastic scraper. Then clean with R99 from Möller and wash off with clean water.
  • What is the best way to remove colour stains?

    • Granite
    • Marble
    • Quartz
    • Ceramic
    • Dekton
    Clean with a damp cloth (do not use a scourer!) in combination with white Cif Cream and wash off with fresh water.
    The stain resistance of marble and fossil stone is poor. Stains are best removed with AquaClean*.
    Clean with a damp cloth (do not use a scourer!) in combination with Jetstone Cleaner* and wash off with fresh water.
    Clean with a damp cloth (do not use a scourer!) in combination with Jetstone Cleaner* and wash off with fresh water.
    Clean with a damp cloth (do not use a scourer!) in combination with Jetstone Cleaner* and wash off with fresh water.
  • What is the best way to remove limescale?

    • Granite
    • Marble
    • Quartz
    • Ceramic
    • Dekton
    Clean with a damp cloth (do not use a scourer!) in combination with white Cif Cream and wash off with fresh water.
    The stain resistance of marble and fossil stone is poor. Stains are best removed with AquaClean*. Definitely do NOT use products such as Antikal to remove lime residue, because these will damage your work surface beyond repair!
    Clean with a damp cloth (do not use a scourer!) in combination with Jetstone Cleaner* and wash off with fresh water.
    Clean with a damp cloth (do not use a scourer!) in combination with Jetstone Cleaner* and wash off with fresh water.
    Clean with a damp cloth (do not use a scourer!) in combination with Jetstone Cleaner* and wash off with fresh water.
  • How can I best remove any metal residues?

    • Granite
    • Marble
    • Quartz
    • Ceramic
    • Dekton
    Clean with a moist cloth (no scouring pads or abrasive materials) with some white Cif Cream. Rinse with clean water.
    The stain resistance of marble and fossil stone is poor. Stains are best removed with AquaClean*.
    Clean with a moist cloth (no scouring pads or abrasive materials) using some Jetstone Cleaner*. Rinse with clean water.
    Clean with a moist cloth (no scouring pads or abrasive materials) using some Jetstone Cleaner*. Rinse with clean water.
    Clean with a moist cloth (no scouring pads or abrasive materials) using some Jetstone Cleaner*. Rinse with clean water.
  • Can I put hot pans on my work surface?

    • Granite
    • Marble
    • Quartz
    • Ceramic
    • Dekton
    In practice this hardly ever results in any problems, however, we strongly recommend that you always use a trivet. In the event of a so-called thermoshock, your work surface may get damaged beyond repair.
    Although this hardly ever leads to any problems in practice, we strongly recommend that you always use a trivet. In the event of a so-called thermoshock, your work surface may get damaged beyond repair.
    Although this hardly ever leads to any problems in practice, we strongly recommend that you always use a trivet. In the event of a so-called thermoshock, your work surface may get damaged beyond repair.
    Yes, that should be OK. But use a trivet for very hot pans (or oven dishes), just to be on the safe side.
    Yes, that should be OK. But use a trivet for very hot pans (or oven dishes), just to be on the safe side.
  • Can I cut vegetables on my work surface without using a cutting board?

    • Granite
    • Marble
    • Quartz
    • Ceramic
    • Dekton
    In principle yes, but we always recommend using a cutting board for hygienic reasons.
    We don't recommend doing this. We advise the use of a cutting board, to prevent scratches and for hygienic reasons.
    We don't recommend doing this. We advise the use of a cutting board, to prevent scratches and for hygienic reasons.
    Yes, but your knives will go blunt quicker and leave metal residues behind on your work surface. Therefore, we recommend using a cutting board for practical reasons.
    Yes, but your knives will go blunt quicker and leave metal residues behind on your work surface. Therefore, we recommend using a cutting board for practical reasons.
  • A piece of my work surface is missing. What should I do?

    • Granite
    • Marble
    • Quartz
    • Ceramic
    • Dekton
    Minor damage to natural stone can usually be fixed easily. We can never make a repair that is invisible, but we can usually fix it so that you will not notice it any more. Please send your report with a photo to the kitchen retailer that sold you the kitchen and the work surface. They will contact us to see how we can fix the issue, and what the costs will be.
    Minor damage to natural stone can usually be fixed easily. We can never make a repair that is invisible, but we can usually fix it so that you will not notice it any more. Please send your report with a photo to the kitchen retailer that sold you the kitchen and the work surface. They will contact us to see how we can fix the issue, and what the costs will be.
    Minor damage to natural stone can usually be fixed easily. We can never make a repair that is invisible, but we can usually fix it so that you will not notice it any more. Please send your report with a photo to the kitchen retailer that sold you the kitchen and the work surface. They will contact us to see how we can fix the issue, and what the costs will be.
    Minor damage can usually be repaired if you kept the splintered piece that came loose. If you did not, we can fill the damaged section but some damage will normally remain visible. Additionally, repairs are relatively vulnerable; they are at risk to come loose again. To arrange a repair, please send your report with a photo to the kitchen retailer that sold you the kitchen and the work surface. They will contact us to see how we can fix the issue, and what the costs will be.
    Minor damage can usually be repaired if you kept the splintered piece that came loose. If you did not, we can fill the damaged section but some damage will normally remain visible. Additionally, repairs are relatively vulnerable; they are at risk to come loose again. To arrange a repair, please send your report with a photo to the kitchen retailer that sold you the kitchen and the work surface. They will contact us to see how we can fix the issue, and what the costs will be.
  • How can I remove small rusty spots from my stainless steel sink?

    • Granite
    • Marble
    • Quartz
    • Ceramic
    • Dekton
    Iron particles in the water can cause rusty spots in stainless steel sinks. The particles attach themselves to the sink. When they are not removed, they can oxidise.
    Use Cif or another liquid abrasive to remove the rusty spots.
    Iron particles in the water can cause rusty spots in stainless steel sinks. The particles attach themselves to the sink. When they are not removed, they can oxidise.
    Use Cif or another liquid abrasive to remove the rusty spots.
    Iron particles in the water can cause rusty spots in stainless steel sinks. The particles attach themselves to the sink. When they are not removed, they can oxidise.
    Use Cif or another liquid abrasive to remove the rusty spots.
    Iron particles in the water can cause rusty spots in stainless steel sinks. The particles attach themselves to the sink. When they are not removed, they can oxidise.
    Use Cif or another liquid abrasive to remove the rusty spots.
    Iron particles in the water can cause rusty spots in stainless steel sinks. The particles attach themselves to the sink. When they are not removed, they can oxidise.
    Use Cif or another liquid abrasive to remove the rusty spots.